DIRECTV Thanks Loyalty Program
DIRECTV thanks loyalty program is the way to reward customers with anniversary gift. This is a great way to keep DIRECTV connect with customers, especially long term subscription customers. One is to express DIRECTV appreciation, the other is to get customer’s feedback and learn what they are doing well and what they can do better. DIRECTV rebate is always there, redeem your rebates online.
DIRECTV Thanks Loyalty Program Guide
You must have a residential DIRECTV service account established to create an online account. If you recently signed up for DIRECTV service but are waiting for your initial installation, you can still create an online account and take advantage of account management features.
You will be asked to login your DIRECTV account at www.directv.com/thanks to share your ideas about your experiences with DIRECTV. If you do not have an account yet, register it online. Remember add or update your email address to receive DIRECTV promotion, discount and special offers email alerts. If you love watching TV and movies with DIRECTV, you may also be interested in DIRECTV PPV live event view.
About DIRECTV
DIRECTV is an American direct broadcast satellite service provider and broadcaster based in El Segundo, California. Its satellite service, launched on June 17, 1994, transmits digital satellite television and audio to households in the United States, Latin America, and the Anglophone Caribbean. Its primary competitors are Dish Network and cable television providers.
Share your feedback with DIRECTV at www.directv.com/thanks.
Reference Links
- DIRECTV Twitter page – twitter.com/directv
- DIRECTV YouTube channel – youtube.com/directv
I WISH I could get good service on damage they did to my equipment, but what they want is stuff not available in my small town why they wont send someone out to look at the damage is beyond me ??? All they do good on, is selling more junk programming. You are no one after they damage something They want you to go thru the hoops that are hard to do here. I cannot even get a phone number without going thru their waste of time sales. Would be nice if they had a decent contact number for complaints or help fixing what their service people destroy. No good telling them that they just give you more crap…
I am trying to make contact with claims dept.. I guess they do not want anyone to connect with them.???
I really wish you would let us choose our own package deal with the channels of our choice instead of you making channels package with channel spaced out, so you know the person is going to buy them just so they have just maybe one channel they want.
I would much rather pick my own channels to watch instead of you putting them in a package deal
i guess i’m a little upset when i here year after year that you give away nfl sunday ticket to new subscibers only how about maybe showing some support to your loyal customers and giving the sunday ticket to them that would be nice why dont you try it and see what happens…it would be nice to get something back for all the years i have been with direct tv.
Recently I upgraded my equipment and a technician came to install it.
Mathew Adams, # DSV060039 was as courteous and professional as any technician I ever dealt with; and he called ahead to give me an ETA, which I very much appreciated.
Mathew should be commended for his communication and excellent on site service. Good Man!
Thank You,
Mark R. Massey
Hello
Today one of your technical agents, Donna Badge—406992, assisted us in getting our sattelite to come back on after moving the tv.
She was very gracious and patient
My brother and I are both older and retired and dont alway know a lot about these
techical issues. We grew up just plugging in the tv and that was it.
She made sure she covered everything and even explained about newer features we could get if interested.
She is a good employee and should be rewarded for giving excellent customer sevice.
I was in the service industry myself for over 45 years and can truly appreciate a caring employee.
Thank you
Gary Pijut
My receiver was not working, it was to the point where I had to reset it every time to watch TV and then it would freeze indefinitely, and then would not power off and reset again. This got very old very fast. I called to get a receiver change out and got a very rude Josiah/Isaiah who said my reasons were not enough to warrant sending out a tech and he couldn’t just send a tech out for no reason. He did not offer to run diagnostics or try to determine what was gong on with my receiver, then he put me on hold for over 15 minutes until I hung up. I waited a week until I could gather my wits to deal with Directv again and got the nicest tech, Tim in Montana who was very nice, courteous and HELPFUL!!!
He ran diagnostics and determined, indeed my receiver was on it’s last legs and ordered a new one to be shipped to me. It was at my doorstep the next day! I asked why Josiah/Isaiah could not have just run the diagnostics the first time? Tim apologized for the poor customer service and said he would get to the bottom of my receiver problem which he did in a very proficient manner.
When I called to get my new receiver activated, I got Pam in Illinois, Pam was courteous, pleasant and knew her stuff. She thanked me for being a customer and explained that if it were not for the customers, she would not have a job so she appreciated her customers and always tried to deliver excellent customer service to each person she helped in the course of her work day. Pam proceeded to get my receiver activated and checked on a couple of other things to make sure everything was working to my satisfaction before we ended the call. It was a thoroughly enjoyable call, unlike the first call I had as mentioned above. After talking to Josiah/Isaiah I was ready to look for another service. Tim and Pam made me glad I called back to give it another try first. I’m glad I came across Tim and Pam, they saved Directv a long term customer from switching to another company by providing excellent customer service.
Directv should be happy to know they have employees of such caliber and appreciate them.
We want Directv to obtain the comcast CSN for greater HOUSTON Texas so we can get HOUSTON ROCKETS games this season as well as the HOUSTON ASTROS games when the season starts. The ROCKETS are battling for a playoff spot this year and have about 18 games left this season. PLEASE, PLEASE DTV settle this now! We, your customers will pay more so we can see the rest of the ROCKETS season this year!
THANK YOU! I am a 14 year DTV customer and just got a Genie System.
I spoke with Jennifer from Pennsylvania to resolve my Receiver issues tonight. It was by far one of my best customer service calls ever. Resolution was brought to my concerns respectfully and quickly. Thank you Jennifer!
Such a pleasure having to call for help tonight and receiving help from the sweetest lady on the other end of the phone. She was so kind and helpful and I just wanted DirectTv to know about her devotion to the company. Hope she receives a compliment from her employees. This lady so deserves it after my experiences with her this evening.
Thank you Natashi Brown EMPLOYEE NUMBER 416402
I want to Thank A. J. for his patience and his explanation of Whole Home where I could understand the cost and it's benefits in my particular situation. He was very professional, yet very polite, but most of all he was patient. I am on a medication that affects my memory and my ability to understand things that used to be simple. I explained that upfront, as with the other 3 Direct TV technical support reps, and although 2 of them were nice and polite the other man I talked to was very short and rude even after I explained I had a hard time remembering and understanding. It was clearly obvious that he lost patience with me quickly and was very rude. A. J. went two steps beyond the others and a simple problem using my remote control and I have fullsreen movies again! Thanks AJ! I will be adding the Whole Home soon because of your explanation!